Shipping Policy

Shipping Policy

 

Thank you for shopping at Zylomaart.com. As a dropshipping store, we deliver products directly from our global suppliers to your doorstep. This Shipping Policy outlines important details regarding delivery timelines, shipping charges, and tracking.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or holidays.

  • If there is a delay due to high order volume or supplier issues, we will notify you by email.

2. Shipping Time

  • Delivery usually takes 7 to 21 business days, depending on product availability, supplier location, and your shipping address.

  • International shipping delays (e.g., customs, weather, holidays) may occasionally occur and are beyond our control.

3. Shipping Charges

  • We offer free shipping on most orders unless otherwise mentioned.

  • If any item requires an additional shipping fee, it will be clearly displayed during checkout.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and a link to track the delivery.

  • Tracking updates may take 2–5 business days to reflect after dispatch.

5. Delivery Partners

We work with trusted international and local courier services, such as:

  • India Post

  • Delhivery

  • Ecom Express

  • Aramex

  • DHL / FedEx (depending on supplier)

6. Incorrect Address or Delivery Issues

  • Please ensure that your shipping address is accurate and complete at the time of order.

  • We are not responsible for delivery issues due to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us due to an incorrect address, reshipping charges will apply.

7. Delayed or Lost Orders

  • If your order is delayed beyond 30 days, please contact us at support@zylomaart.com.

  • If the product is lost in transit or undelivered due to courier fault, we will investigate and offer a refund or replacement.

8. Customs and Import Duties (For International Customers)

  • If you are ordering from outside India, import duties, taxes, and customs fees (if any) are the responsibility of the customer.

  • Zylomaart is not responsible for delays caused by customs clearance.

9. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to:

Email: support@zylomaart.com
Website: https://www.zylomaart.com